Verification steps use words that are easy to misread, such as KYC and Level 2. This index defines them in plain language and places each one at the step it belongs to, so a request for documents is easier to understand.
The terms are grouped by stage, from the account basics to the checks that can hold a withdrawal. Read the basic terms first, then the advanced ones, because the later definitions depend on the earlier steps.
Each group matches a stage in the account path. Use it to find the right definition when a message asks for a document or a code.
One account, the minimum age and email verification belong here.
KYC, proof of identity and the accepted documents belong here.
Level 2 and the crypto and local-currency withdrawal rules belong here.
Two-factor authentication and password resets belong here.
The terms you will meet during sign-up and the first sign-in.
An email address that has completed the code step inside the account, using Verify Account and Confirm Your Email.
At least 18 or the legal age of majority where you live, whichever is higher.
A rule that each player holds one account. Under the terms, a duplicate can be closed and the funds in it held.
The legal area whose rules apply to you. Stake's terms make each user responsible for lawful use where they live.
Terms tied to identity checks, Level 2 and the rules that can hold a payment.
KYC means know your customer. Stake's terms reserve the right to request KYC documents at any time.
The verification stage the help centre ties to local-currency withdrawals. It describes cryptocurrency withdrawals as not needing it.
An international passport, a national ID card with both sides, or a driving licence with both sides, valid for at least 3 more months.
A hold on play, payments or withdrawals until identity and location are confirmed, as the terms allow.
These short examples show how the terms can appear in an account. The exact wording on screen may differ, so the account message is the reference for each case.
A message asks for proof of identity before a withdrawal. Upload an original, high-resolution colour photo of the physical document.
The account asks you to confirm your email. Enter the code from Confirm Your Email, or finish the step later under Settings > Account > Email.
Definitions here explain general meaning. For a specific request on your account, use Stake's support channels.
Write to support@stake.com for account questions. Do not include your password or any two-factor code.
Available 24/7 once you are logged in. Use it for questions about your own account.
Quick answers about the terms that cause the most confusion during verification.
No. KYC is the wider identity and location check. Level 2 is a specific verification stage tied to local-currency withdrawals.
According to Stake's help centre, cryptocurrency can be withdrawn without completing Level 2 verification.
An international passport, a national ID card (both sides) or a driving licence (both sides), valid for at least 3 more months.
Restricting access by location. The terms forbid using a VPN, proxy or false residence details to get around it.
New player checklist