Most account questions come down to a few rules: one account, the minimum age, the email check, identity documents and the Level 2 check. This page sorts the common questions by topic and gives a short answer to each, with the terms or help centre behind it.
The questions follow the stage of the account they belong to. Opening the account comes first, then the verification steps, the payment rules that depend on them and the responsible limits that apply throughout.
A few figures from the terms and help centre come up in almost every account question. Keep them in mind as you work through the steps.
18+
Level 2
3
24/7
6 months
Stake's terms name email support and 24/7 live chat. The help centre answers many general questions first, so check it before you write in.
Write to support@stake.com for account questions the help centre does not answer. Never include your password or a two-factor code in an email.
Available 24/7 once you are logged in. Have the email address on your account ready before you open the chat.
Each answer reflects Stake's terms of service or a help centre article, and it says so where a rule is stated. Where those sources do not give a figure or a step, the answer says that instead of filling the gap.
The terms set the age requirement, the one-account rule, the VPN restriction and the right to request documents.
help.stake.com has sections for getting started, account, payments, casino, sports and Stake Smart. The answers here follow its account and payment articles.
The answers describe the rules that apply to a standard account. Your own account may carry extra requirements, so the account screens and the help centre take priority over any summary.
Answers describe the general account rules. They do not replace the account screens, which show the current requirements for your own account.
The FAQ explains how accounts and verification work. It does not predict any game result or guarantee that a withdrawal will be approved.
These are the points where account steps most often stall, judged against what the terms and help centre require: an email check left open, an unclear document or a withdrawal requested before Level 2 was complete.
Crypto deposits need a verified email and account, so the deposit cannot go ahead until the email check is complete. Verifying early avoids that wait.
Stake accepts original, high-resolution colour photos only. Screenshots and digital documents are rejected, so photograph the physical document.
Local-currency withdrawals need Level 2 verification first. Complete that check before you request the withdrawal, not after.
Quick answers covering opening, email, identity and withdrawal checks. For the full steps, follow the links in each section of this guide.
One. Stake's terms allow one account per player, and duplicate accounts can be closed with the funds in them held.
Applicants must be at least 18 or the legal age of majority where they live, whichever is higher. Stake may ask for proof of age at any time.
Yes, the check is part of the account setup. Select Verify Account and enter the code sent to your inbox, or finish it later under Settings > Account > Email.
An international passport, a national ID card (both sides) or a driving licence (both sides). The document must be valid for at least 3 more months and uploaded as an original colour photo.
Local-currency withdrawals require Level 2 verification. The help centre says cryptocurrency can be withdrawn without it.
Set up an authenticator app under Settings > Security. Two-factor authentication then covers logins, withdrawals, tips and other outgoing transfers.
Daily, weekly or monthly loss limits and wager limits are available, and daily deposit limits too. For loss and wager limits, a decrease takes effect immediately and an increase takes 24 hours.
Not on its own. Stake's terms state that Medium Rare N.V. is licensed by the Curaçao Gaming Authority, but they also make each user responsible for lawful use where they live.
New player checklist